If you are reading this you may have ordered (or about to order) a product from us. We'd firstly like to thank you for supporting our business - we are committed to our customers and promise to deliver the highest quality products and customer service possible.
We want you to be completely satisfied every time you shop with us. If for any reason you are unhappy with the product or change your mind and wish to return the product to us, just let us know at firstname.lastname@example.org
Once you have notified us that you wish to return a product, please return that product to us in its original condition within 30 days. To complete your return, we require a proof of purchase (your order number) and we will then confirm the returns postal address.
Please note that any product you return is your responsibility until it reaches our warehouse. Before you post you must get proof of shipping and appropriate insurance cover from the Royal Mail or whomever you are sending it with. If it gets lost in the post you will have to claim the value of the product back from your shipping company as we cannot refund for a product we have not received.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be applied to your original method of payment (credit or debit card, or PayPal), within 5-10 days or a replacement product sent out.
If you have ANY questions or need to arrange a refund simply email us on email@example.com
Our office is open from 9am – 5pm (Monday-Friday)
+44 1256 354273